1. Introduction Welcome to [Your Clinic Name] (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our physiotherapy services.

2. Information We Collect We may collect the following types of personal information:

• Personal Identification Information: Name, date of birth, address, phone number, and email address.
• Medical Information: Health history, treatment plans, physiotherapy records, and doctor referrals.
• Billing and Payment Information: Insurance details, credit/debit card information, and transaction history.
• Appointment and Communication Records: Details of appointments, inquiries, and communications with our clinic.

3. How We Use Your Information We use your information to:

• Provide, manage, and improve our physiotherapy services.
• Schedule and confirm appointments.
• Process billing and insurance claims.
• Communicate with you regarding treatment, appointments, and updates.
• Ensure compliance with legal and regulatory requirements.

4. How We Share Your Information We do not sell or rent your personal information. However, we may share it with:

• Healthcare Providers: To coordinate treatment and referrals.
• Insurance Companies: For claims processing and coverage verification.
• Regulatory Authorities: If required by law or to comply with legal obligations.
• Third-Party Service Providers: For payment processing, IT support, and administrative functions, with strict confidentiality agreements.

5. Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Access to your information is restricted to authorized personnel only.

6. Your Rights and Choices You have the right to:

• Access, update, or correct your personal information.
• Request a copy of your medical records.
• Withdraw consent for certain data uses (subject to legal and contractual obligations).
• Lodge a complaint with a relevant data protection authority if you believe your privacy rights have been violated.

7. Retention of Data We retain your personal information for as long as necessary to provide services, comply with legal requirements, or resolve disputes.

8. Cookies and Online Tracking If you use our website, we may collect information through cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.